lib.support-bot

@lssm-tech/lib.support-bot

Website: https://contractspec.io

AI support bot framework with RAG and ticket management.

The primary v1 surface is SupportOsCopilot: it consumes SupportOS case projections and reference-only CommunicationOS content, requires the support.ai-l1 feature at execution time, enforces input allowlists, redaction, consent/residency modes, and hard economic budgets, and returns draft/evidence/typed operation references. The older raw SupportTicket, AutoResponder, TicketResolver, and generic action APIs remain deprecated compatibility adapters.

What It Provides

• Layer: lib.
• Consumers: bundles.
• Related ContractSpec packages include @lssm-tech/lib.contracts-integrations, @lssm-tech/lib.contracts-spec, @lssm-tech/lib.knowledge, @lssm-tech/lib.schema, @lssm-tech/tool.bun, ...

Installation

npm install @lssm-tech/lib.support-bot

or

bun add @lssm-tech/lib.support-bot

Usage

Import the root entrypoint from @lssm-tech/lib.support-bot, or choose a documented subpath when you only need one part of the package surface.

Architecture

• src/bot is part of the package's public or composition surface.
• src/i18n is part of the package's public or composition surface.
• src/index.ts is the root public barrel and package entrypoint.
• src/rag is part of the package's public or composition surface.
• src/spec.ts is part of the package's public or composition surface.
• src/tickets is part of the package's public or composition surface.
• src/types.ts is shared public type definitions.

Public Entry Points

• Export . resolves through ./src/index.ts.
• Export ./bot resolves through ./src/bot/index.ts.
• Export ./bot/auto-responder resolves through ./src/bot/auto-responder.ts.
• Export ./bot/feedback-loop resolves through ./src/bot/feedback-loop.ts.
• Export ./bot/tools resolves through ./src/bot/tools.ts.
• Export ./i18n resolves through ./src/i18n/index.ts.
• Export ./i18n/catalogs resolves through ./src/i18n/catalogs/index.ts.
• Export ./i18n/catalogs/en resolves through ./src/i18n/catalogs/en.ts.
• Export ./i18n/catalogs/es resolves through ./src/i18n/catalogs/es.ts.
• Export ./i18n/catalogs/fr resolves through ./src/i18n/catalogs/fr.ts.
• Export ./supportos resolves through ./src/supportos.ts.
• The package publishes 19 total export subpaths; keep docs aligned with package.json.

Local Commands

• bun run dev — contractspec-bun-build dev
• bun run build — contractspec-bun-build build
• bun run test — bun test --pass-with-no-tests
• bun run lint — bun lint:fix
• bun run lint:check — biome check .
• bun run lint:fix — biome check --write --unsafe --only=nursery/useSortedClasses . && biome check --write .
• bun run typecheck — tsgo --noEmit
• bun run publish:pkg — bun publish --tolerate-republish --ignore-scripts --verbose
• bun run publish:pkg:canary — bun publish:pkg --tag canary
• bun run clean — rimraf dist .turbo
• bun run build:bundle — contractspec-bun-build transpile
• bun run build:types — contractspec-bun-build types
• bun run prebuild — contractspec-bun-build prebuild

Recent Updates

• Replace eslint+prettier by biomejs to optimize speed.
• Resolve lint/test regressions after voice capability updates.
• Add full i18n support across all 10 packages (en/fr/es, 460 keys).

Notes

• Bot spec interface follows ai-agent patterns — keep aligned with contracts-spec.
• Ticket schema is shared — changes affect consumers downstream.
• RAG pipeline must stay compatible with the knowledge lib.