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presentation-only personalization. It references CommunicationOS threads, Forms, workflow operations, SOPs, and DecisionGraph revisions without taking authority from their canonical owners.\n\nDecisionGraph authoring now pairs the visual canvas with a synchronized\nstructured graph view. The ordered ledger exposes localized node labels, entry\nstate, incoming and outgoing counts, and named destinations while sharing the\nsame selection, inspector, replay, and patch-review context. Both views are\nkeyboard reachable and launch with English, French, and Spanish chrome. This is\nlocal implementation evidence, not WCAG qualification: automated axe and\nauthenticated browser keyboard journeys, VoiceOver/NVDA, 200% zoom, RTL,\ndense-graph virtualization, native parity, manual review, and production\ncanaries remain open.\n\nDecisionGraph definitions now have strict additive create, draft-save, publish,\nget, list, and archive contracts plus a protected `/api/support/v1/decisions`\nsurface and typed client. The shared en/fr/es lifecycle panel exposes the live\ndraft and published revisions without tenant or workspace authority. PostgreSQL\npublishing is immutable and digest-pinned; draft writes are optimistic and exact\nretries retain their receipt. The independent `support.decisioning` conjunction\nmust be enabled. Protected validate, simulate, evaluate, replay, and compare\ncommands now require caller-stable retry keys and persist typed immutable\nevidence through forced-RLS PostgreSQL tables. Evaluation inputs use the\nidempotent and erasable DecisionInputProtectionPort, every response is revision-\nand digest-pinned, and pinned subgraphs are resolved recursively before publication\nor execution. Protected evidence list/detail queries reauthorize live membership,\nvalidate every immutable receipt before projection, omit protected inputs and\noutcome payload data, and paginate through opaque database-issued fixed-watermark\ncursors. Retention, legal holds, erasure, authenticated browser/RTL/screen-reader\njourneys, a standalone decision workspace, real database contention, restore/load\ndrills, manual accessibility, and production canaries remain open.\n\nSupportOS data lifecycle is independently gated by `support.data-lifecycle`.\nStrict retention-policy, legal-hold, erasure-request, and redacted status\ncontracts derive tenant, workspace, actor, and the subject closure from current\nserver authority. The administration surface at `/support/settings/data-lifecycle`\nships English, French, and Spanish chrome, retry-stable mutations, explicit\nirreversible confirmation, and no protected subject or governance evidence.\nErasure completion requires live membership, every canonical owner receipt, no\nactive hold, a freshly verified state-bound Connect decision, and durable\ndeletion evidence. Database-clock scheduled retention defaults to and caps\nclosed-case/evidence horizons at 730 days, caps temporary state at 90 days, and\nerases only SupportOS-owned closed-case\nprotected values through live-rollout-checked, least-privilege, lease-fenced\ndurable jobs.\nAutomatic case resume uses the same durable worker boundary. Deployments compose\n`createSupportCaseUnsnoozeRegistration`; the handler accepts only service-scoped\n`case.unsnooze` leases, and PostgreSQL rechecks revision, state, resume target,\nand the database-clock deadline under lock before persisting the immutable event\nand receipt. Managed startup and readiness require both the queue and a worker\nthat advertises this handler whenever `support.case-lifecycle` is enabled.\nAudited exports at `/support/admin/exports` freeze redacted or separately\nauthorized sensitive case projections, stream formula-safe BOM-prefixed UTF-8\nCSV through a durable worker whose current job lease and rollout are rechecked,\nbind content-computed digest/byte evidence and completion or permanent failure\nto an exact immutable receipt, and load the workspace revision fence from server\nauthority. Completed exports expose only artifact availability. The independent\n`support.export-downloads` path issues a five-minute, actor-bound, hash-only\ntoken for an exact encrypted artifact version; live permissions are rechecked,\ndownloads are proxied without server buffering, browser-native file sinks apply\nbackpressure, and the compatibility fallback is capped at 32 MiB. Completed,\naborted, or failed streams settle immutable evidence. A fenced cleanup worker\ndeletes expired exact versions and records storage tombstones plus semantic\ndeletion outbox evidence. A shipped managed worker/object-store\ndeployment, retry-exhaustion and cancellation soak, production owner adapters, browser\nRTL/assistive-technology E2E, manual accessibility, restore/soak, and canaries\nremain unqualified.\n\nSLO and incident administration is independently gated by\n`support.slo-incident-response`. The protected operations API exposes profile\nconfiguration, fixed-watermark assessment and incident history, declaration,\nand legal lifecycle actions through the typed client. The shared en/fr/es\noperator surface at `/support/admin/operations` preserves pagination watermarks,\nrecovers revision conflicts from fresh projections, and never exposes protected\nplan, destination, workload-grant, or provider evidence. PostgreSQL and the\nmanaged worker retain authority for qualification, alert reservation and\ndelivery, semantic-event publication, rollout receipts, and revocation. Real\nprovider credentials, dashboards, drills, authenticated browser/RTL/assistive-\ntechnology journeys, manual accessibility, load/soak, and production canaries\nremain qualification gates.\n\nDeterministic living-SOP generation now has a reusable server composition at\n`@lssm-tech/module.customer-support/server/sop-generation-inputs`. It requires\nthe host's canonical authenticated `SupportAuthorityScope`, including\nassurance and authority evidence, while the generation intent carries no\ntenant, workspace, actor, policy, or capability authority. Contributor-based\nsources support capability, integration, operation, policy, health, Knowledge,\nincident, and case evidence without making every category mandatory. The\nruntime copies only declared semantics, applies strict kind-specific age and\nvalidity ceilings, resolves operation aliases to canonical registered\nrevisions, and returns a content-addressed source snapshot that the host must\npersist for replay. Delivery-matrix state is documentation provenance only and\nnever decides runtime availability. Raw contact-shaped identity/evidence\nreferences, reserved derived facts, conflicting health authority, duplicate\nsource identities, stale or future observations, excessive validity, malformed\nsources, and missing requested health fail closed. Only explicitly requested\nhealth enters the snapshot; Knowledge, incident, and case references remain\ntyped generation evidence. Managed source\nproviders, snapshot persistence, protected service transport, outage soak, and\nproduction canaries remain unqualified.\n\nCustomer sessions and consent are independently gated by\n`support.customer-sessions`. Authenticated hosts issue opaque public-access\ntokens for exact HTTPS origins; the public SDK exchanges them for 30-minute,\nmemory-only sessions and rotates them with revision fencing. PostgreSQL stores\nonly token hashes and daily rotating abuse identifiers. Purpose-specific grant\nand withdrawal receipts bind the exact policy, localized notice digest, and\nimmutable evidence without storing IP addresses, messages, answers, or contact\ndata. The reusable consent surface ships in English, French, and Spanish, and\nauthenticated upgrade derives principal and workspace authority from AuthOS.\nManaged secret/KMS rotation, real AuthOS revocation and assurance, production\nrate-limit and PostgreSQL contention, browser RTL/assistive-technology E2E,\nrestore drills, host canaries, and manual accessibility remain qualification\ngates.\n\nThe lifecycle behind `SupportCustomerSessionHttpPort` and\n`SupportCustomerLiveChatHttpPort` is module-owned:\n`./customer-session-service` (`createSupportCustomerSessionService`: public\naccess issued with revision-bound token versions, create/rotate with the\n30-minute TTL, consent recorded only against active host notices, same-workspace\nassured upgrade, revoke) composes `./customer-live-chat-service` (feature gating\non `support.messenger` + `support.live-chat-continuity`, conversation binding,\nper-binding grant cache and grant/binding invariant checks). Hosts implement\n`./customer-session-security-port` (the token codec; supportos-api keeps its\nHMAC implementation and secret) and `./customer-live-chat-transport-port` (the\nCommunicationOS grant/message transport).\n\nCryptographic rotation is independently gated by `support.crypto-rotation`.\nStrict additive contracts bind plans to server-derived scope, key purpose,\ndata class, active version, region, and Connect evidence. PostgreSQL migration\n`0029_supportos_crypto_rotation` separates immutable plan/event evidence from\nrevision- and fencing-token-guarded progress and schedules the first opaque\n`crypto.reencrypt` job atomically. Continuations use stable effect identities;\nthe worker requires both crypto-execution and job-execution grants, advances\nthrough a constrained database function rather than table writes, and is bound\nto an expiring, revocable, reissuable database-principal grant. It emits a\ntyped lifecycle outbox event, rejects non-progressing adapters, and enforces\nhost-configured record and revision ceilings;\nthe protected API returns a redacted projection without tenant or workspace\nauthority. The additive `0056_supportos_crypto_rotation_drills` migration now\nadds body-free drills for data-protection, lookup-HMAC, signing, webhook,\nservice-secret, OAuth, and provider-credential targets. Each drill uses exact\nAuthOS-bound authorization, database leases and fencing, successor validation,\nrollback and restored validation, immutable dead-letter evidence, strict\nmanaged target/readiness adapters, and an English/French/Spanish administration\nroute at `/support/settings/crypto-rotation`. Deployable KMS/keyring and target\nstores, their real credentials and revocation, supported-PostgreSQL contention\nand restore, manual security/accessibility review, and production canaries\nremain explicit blockers.\n\nThe locally executable saga is deliberately restricted to data-protection\nkeys. Lookup-HMAC reindexing, signing-key trust overlap, and provider-secret\nrotation require separate purpose-specific strategies. Progress advancement is\nworker-internal and is not exposed by the protected HTTP API or typed client.\n\nBilling entitlements are independently gated by\n`support.billing-entitlements`. V57 stores only Billing-minted account, plan,\ngrant, quota, usage-watermark, decision, and evidence references under forced\nRLS. Snapshot refresh and decisions use exact short-lived AuthOS grants, live\nmembership and rollout checks, revision fencing, immutable receipts, stable\npagination, and revocation-safe replay. The protected API, typed client,\nneutral entitlement adapter, and English/French/Spanish administration route\nnever expose invoice, payment, provider-body, credential, or secret material.\nA deployable BillingOS support authority, real credentials/connectors,\nretention/erasure, supported-PostgreSQL qualification, browser accessibility,\nand production canaries remain explicit blockers.\n\nCompanyOS governed actions are independently gated by\n`support.company-actions`. V58 stores only opaque plan, case, target, protected\npayload, policy, Connect, Workflow, and evidence references under forced RLS.\nCompanyOS supplies a minimized expiring evidence projection; exact short-lived\nAuthOS grants bind the action plan and digest before Connect decides and\nWorkflow starts or verifies an outcome. Compensation uses a separately pinned\nWorkflow revision. Canonical digests, plan/revision effect claims, and repeated\nlocal case-revision checks prevent reordered inputs, alternate retry keys, or a\nstale case from reaching Workflow. Illegal state transitions, expanded\nprojections, changed retries, stale receipts, and cross-workspace reads fail closed. The\nprotected API, typed client, and English/French/Spanish administration route at\n`/support/settings/company-actions` never accept amounts, customer bodies,\nprovider payloads, or direct effect execution. Deployable CompanyOS, Connect,\nand Workflow authorities, real credentials/revocation, evidence retention and\nerasure, supported-PostgreSQL qualification, browser accessibility, and\nproduction canaries remain explicit blockers.\n\nSelf-hosted adapters can now run the portable\n`@lssm-tech/lib.customer-support-conformance` core profile. The verifier creates\nfresh authorities per case and checks registry discovery, exact replay,\nchanged-input conflicts, cross-tenant isolation, optimistic fencing, and\nbounded lists. Receipts are digest-bound and retain failures; passing fixture\nevidence does not claim live PostgreSQL, upgrade, restore, or production\nqualification.\n\nThe standalone `@lssm-tech/app.supportos-web` product mounts this module at\n`/support` only after exchanging the current AuthOS browser session for a\nshort-lived SupportOS-audience grant with `support.case.read`. The grant stays\nin memory and refreshes through the bounded, single-flight exchange path. Its\ninstallable PWA caches only the static shell and offline route: API responses,\ncases, conversations, profiles, attachments, grants, and mutations are never\ncached. Product chrome is available in English, French, and Spanish. Real\nissuer/JWKS rotation and revocation, authenticated browser/RTL/assistive-\ntechnology journeys, installability, Core Web Vitals, deployment, and canaries\nremain qualification gates.\n\nThe standalone `/support/onboarding` route composes the same bounded exchange\nwith the narrower `support.workspace.onboard` bootstrap capability. Both the\nauthority and workspace-onboarding flags must be present before the route\nexists, and the resulting in-memory grant is forwarded only to the governed\natomic onboarding operation.\n\nAttachment safety is independently gated by `support.attachment-safety` and\nuses strict protected registration, keyset-list, and governed-release routes.\nThe typed client keeps case and attachment authority in encoded paths and\nstable retry identities in headers. SupportOS stores and returns only opaque\nCommunicationOS, consent, scanner-policy, scanner-evidence, and Connect\ndecision references—never bytes, names, media types, storage locations, or\nfile content. Managed composition now uses exact short-lived AuthOS grants,\nHTTPS-only evidence exchange, bounded dependency calls, and capability-aware\nreadiness. A shared redacted en/fr/es scan-status panel is independently gated\nacross standalone SupportOS, CompanyOS, Pactena, hCircle web, desktop, and\nmobile. The native surface is deliberately status-only: it receives no bytes\nor evidence authority and uses the same authority-plus-capability flag\nconjunction. Real scanner credentials and revocation, customer upload-to-register\norchestration, governed release UX, malware-corpus/outage\nqualification, browser/RTL/manual accessibility, and production canaries\nremain explicit blockers.\n\nCustomer context uses canonical strict v2 service-profile contracts with an\nexplicit v1 query lookup. The protected API returns only a redacted projection:\nparty references, entitlements, segments, available field keys, consent\npurposes, revision, and update time. Field values are encrypted behind the\ndata-protection port and never enter the browser projection, immutable event,\noutbox payload, or CompanyOS verification call. Standalone SupportOS,\nCompanyOS, Pactena, hCircle web, desktop, and mobile mount the same en/fr/es\nredacted context behind `support.service-profiles`. The native projection omits\nparty and profile authority. Production CompanyOS source verification, managed\nKMS rotation, device/browser/RTL/manual accessibility, contention, load, and\ncanaries remain open.\n\nIdentity resolution is independently gated by `support.identity-resolution`.\nThe protected API accepts opaque CommunicationOS/AuthOS identity references,\nnever raw contact values or caller-computed hashes, and returns only redacted\ncandidates and reversible merge projections. The managed bridge requires an\nexact, short-lived AuthOS grant and scope/resource/digest echo; startup and\nreadiness fail closed when the capability lacks its identity authority. The\nsame en/fr/es operator review flow is mounted in standalone SupportOS,\nCompanyOS, Pactena, hCircle web, desktop, and mobile. It never auto-merges and\nrequires selected candidates, a target profile, and a Connect decision.\nProduction credentials and revocation, KMS dual-key rotation/reindex, real\nPostgreSQL contention/RLS/restore, device/browser/RTL/manual\naccessibility, load/soak, rollback, and canaries remain explicit gates.\n\nSupportOS search and saved views expose a protected, independently gated API\nbacked by the shared authority port. Search returns only redacted operational\ncase projections using database-issued watermarks and opaque keyset cursors.\nSaved views are owner-private or workspace-visible, revision-fenced, and use\nstable caller retry identities. The independently gated tri-pane operator\nsurface is mounted in standalone SupportOS, CompanyOS, Pactena, and hCircle\nweb, desktop, and mobile. It provides localized keyword, status, and priority\nsearch, deterministic reset, server-authorized\nprivate/workspace saved-view create/update/apply/archive controls, redacted\nresult rows, and explicit loading/empty/error/success states. The public v2\nprojection exposes `canMutate` without returning the owner reference, and\nambiguous save/archive retries retain the same operation identity. A deployed\nSupportOS host, native queue/assignee/tag filter editors, browser/device/manual\naccessibility, relevance/load qualification, and production canaries remain\nexplicit blockers.\n\nThe operator case queue state is shared by web and native through\n`./ui/useSupportCaseQueue` (`useSupportCaseQueue`). It is pure React with no DOM\nor React Native imports, so the native app imports it directly. Every list or\nsearch result carries a request id and only the newest request may apply its\nitems; selection is reconciled with `reconcileQueueSelection` (the current case\nstays selected while it is still listed) and `onSelectionChanged` lets the host\ndrop detail state for the previous case. `SupportManagementWorkspace` and the\nhCircle mobile support section both use it.\n\nThe web queue now adds a presentation-only keyboard command layer above the\nserver-authorized ordering. Visible Previous, Next, and localized shortcut-help\ncontrols ship in English, French, and Spanish; `J` and `K` move one bounded row,\nfocus the selected queue item, and never wrap or mutate case authority. Commands\nare suppressed while editing, inside dialogs, and with platform modifiers.\nProtected saved views remain the persistence owner. Governed collision-aware\nbulk planning, multi-selection evidence, a command palette, native parity,\nauthenticated browser/RTL/screen-reader qualification, manual accessibility,\nand production canaries remain open.\n\nSLA policy administration is available at `/support/settings/slas` behind the\nindependent `support.sla-admin` flag. The en/fr/es surface uses plain-language\nminute/hour targets, reads current revisions, preserves retry identity after an\nambiguous save, and never exposes tenant, workspace, or evidence authority.\nTarget-bound v3 clock persistence and protected transport, database-time due\nscanning, collision-resistant durable-job scheduling, atomic case breach and\nimmutable escalation evidence, and pinned Workflow/SOP handler primitives are\nimplemented locally. A reusable worker registration now scans every\nserver-assigned workspace before claims and binds the `sla.clock` handler.\nThey remain disabled until the managed deployment supplies authorized scope\ndiscovery, worker readiness and an approved business-hours adapter;\nproduction crash/contention/soak and canary evidence remain qualification gates.\n\nCSAT uses a strict canonical v2 contract with a pinned v1 compatibility lookup.\nThe protected record path accepts only score, locale/channel, and opaque Forms\ndefinition/response/revision/stable-question references; an injected Forms authority must return an exact,\nfresh evidence receipt before immutable persistence. Reports use fixed\nwatermarks and expose score aggregates without answers, comments, contact data,\nor evidence references. The en/fr/es report route is independently gated by\n`support.csat`. Managed Forms composition, customer handoff, exports, browser\nand manual accessibility, real contention, and canaries remain open.\n\nTags and custom fields now use strict localized definition contracts and a\nseparate `support.metadata` rollout flag. Case replacements fence the current\ncase revision, encrypt canonical values through the injected data-protection\nport, and keep plaintext out of events, audit rows, outbox payloads, and replay\nreceipts. Definition and case APIs derive workspace authority from the session;\nthe typed client preserves retry identity in headers. The en/fr/es settings\nsurface is available at `/support/settings/fields`. CompanyOS also enables the\ncase-level tri-pane editor: independent definition and case reads load in\nparallel, required values are validated before save, ambiguous retries retain\nthe exact request, and the returned live case revision fences the next operator\nmutation. Pactena and hCircle web, desktop, and mobile now forward the same\nindependently gated metadata capability into their shared operator workspace.\nManaged KMS qualification, definition\nedit/archive UX, localized option-label authoring, exports, real PostgreSQL\ncontention, device/browser/manual accessibility, and canaries remain open.\n\nThe typed SupportOS client covers protected case creation, optimistic lifecycle transitions, atomic merge/split/link relations, list, detail, and CommunicationOS-owned replies. Transition and relation calls accept caller-persisted idempotency keys so ambiguous network failures can replay the exact mutation. Relation calls fence both case revisions and return both redacted projections. Per-call idempotency headers are merged with host authentication headers instead of being replaced by them.\n\nThe tri-pane context inspector now provides a localized merge/split/link review\nflow. It refreshes both case revisions immediately before confirmation, shows\nhuman-readable case numbers and subjects, keeps one retry identity for ambiguous\noutcomes, updates both inbox projections after success, and drops stale review\nresponses when the operator changes cases. It never renders relation, evidence,\ntenant, workspace, or CommunicationOS content references. Browser keyboard and\nscreen-reader E2E, real contention rehearsal, and production canaries remain\nexplicit qualification gates.\n\nhCircle mobile uses the same two-revision relation orchestration with an inline,\nlocalized kind/target review and confirmation. The native surface stays\nauthority-gated and reconciles only the two redacted case projections. Device\nassistive-technology and RTL E2E remain qualification gates.\n\nThe tri-pane inbox exposes only lifecycle transitions allowed by the canonical\ntransition graph. It fences the current case revision, preserves the same\noperation identity across retry, announces failures, and retains host-redacted\nrequester and subject labels after the mutation. Late detail responses and late\ntransition detail revisions are ignored for a newly selected case, while the\ncompleted case still reconciles in the inbox. Controls and status copy ship\nin English, French, and Spanish.\n\nCase assignment uses the canonical v2 claim, release, assign, and steal\ncontract. The operator surface exposes only authenticated self-claim and\nself-release; administrator assignment and evidence-bound steal remain\nprotected API actions. Opaque assignee references are reduced to a\ncurrent-operator-safe state before rendering. The optional presence lane uses\nserver-owned expiry, monotonic opaque browser sessions, and count-only\nprojections to surface concurrent operators without exposing their identities.\nManaged enablement fails closed until a distributed adapter is configured;\ncross-replica fan-out, reconnect soak, production contention, and canaries\nremain open.\n\nNotifications are independently gated by `support.notifications`. The protected\nAPI and typed client cover preference upsert/list, body-free intent enqueue,\nand immutable delivery evidence with strict output validation, stable retry\nkeys, keyset watermarks, and server-derived scope. Managed composition requires\nexact HTTPS policy and CommunicationOS delivery evidence adapters plus a worker\nadvertising `notification.deliver` and a live queue before the flag can start.\nReal channel credentials, historical queued-intent migration, preference and\ncustomer surfaces, non-standalone product-host routing,\nbrowser accessibility, provider soak, and canaries remain explicit blockers.\nThe reusable operator settings surface follows the active `DESIGN.md` contract:\nit edits only provisioned topic/channel rows, localizes en/fr/es chrome, exposes\nloading/empty/error/saved states, and retains the same retry identity after an\nambiguous update without rendering contact or evidence data.\nThe standalone `/support/settings/notifications` host uses a server-derived\ncurrent-operator API alias; browser query parameters cannot substitute another\nparty reference.\n\nTeam and queue administration uses canonical strict v2 contracts with explicit\nv1 lookup, revision and idempotency fencing, stable-watermark lists, and a\nseparate `support.routing-admin` rollout flag. The `/support/settings/routing/queues`\nsurface ships en/fr/es design-system controls. Capacity policy, AuthOS member\nsynchronization, real contention, browser accessibility, load, and canaries\nremain explicit qualification blockers.\n\nThe adjacent skills-routing authority now persists revision-fenced policies and\nderives candidates from active teams, live workspace memberships, assignment\nload, and bounded capacity overrides. Protected policy and simulation endpoints\nfreeze input digests, candidate watermarks, traces, audit receipts, and outbox\nevidence. The independently flagged en/fr/es simulator never executes assignment\neffects. Optional routed assign/steal mutations atomically consume one immutable\ndecision after revalidating the case, assignee, active membership and team,\ntarget queue, current policy revision, and live capacity. In-memory authorities\nfail closed for routed mutations. Realtime availability recovery, AuthOS\nsynchronization, real contention, property/load tests, browser and manual\naccessibility, and canaries remain open before automatic routing is enabled.\n\nHosts may pass the existing Personalization `SupportSurfaceProjection`. The\nworkspace applies density and context-panel visibility, exposes bounded\nguidance, pace, and tone data hooks, and shows a localized explanation with a\nrequired reset control. This projection is strictly\npresentation-only: it cannot alter queue priority, access, SLAs, escalation,\nentitlements, refunds, or customer scoring. Persisted preferences, behavior\nsignals, host profile composition, and production qualification remain open.\n\nWorkspace topology migration is exposed through typed preview, get, start,\nadvance, and rollback calls. Scope remains path/server derived, while callers\npersist the operation idempotency key across ambiguous retries. The API validates\ncontract outputs before returning them and fails closed when the migration\nauthority is not composed.\nBoth `support.authority` and the independent `support.workspace-migration` flag\nmust be enabled for migration routes.\n\n`POST /workspaces/onboard` is intentionally resolved before ordinary\nworkspace-membership authorization. It requires a server-verified bootstrap\nscope, both `support.authority` and `support.workspace-onboarding`, a\nretry-stable idempotency header, and the typed onboarding body. Tenant,\nworkspace, and founding-principal authority are never accepted over HTTP. The\ntyped client preserves the retry identity outside the body.\nThe reusable en/fr/es onboarding surface at `/support/onboarding` shows the\nisolated topology and EU residency before creation, uses only design-system\nprimitives, and never renders tenant, workspace, principal, or Connect authority\nidentifiers.\nHosts must inject `resolveRequestHeaders` from their AuthOS browser-grant bridge;\nthe surface does not infer authority from cookies or request bodies.\n\nCase lists use the shared bounded SupportOS keyset cursor contract in memory and PostgreSQL. Invalid cursor input fails with the stable validation envelope; it is never classified as an infrastructure outage.\n\nHost routes are `/support` for Pactena, `/companyos/support` for CompanyOS, and `/communications/support` for hCircle/CommunicationOS. Product shells supply auth, scope, branding, locale, authority mode, and capability grants through `SupportHostAdapter`.\n\nInternal-note composition is a governed cross-service workflow. SupportOS first\npersists a body-free Connect decision and reconciliation intent, then forwards\nthe transient body under an exact tenant/workspace/case/intent/delivery AuthOS\ngrant. CommunicationOS encrypts the note, emits redacted immutable evidence and\na durable outbox delivery, and the SupportOS reconciliation endpoint attaches\nthat evidence idempotently. The legacy caller-supplied reference attachment\nroute is disabled. Composer, evidence reads, and reconciliation require their\nfull independent flag conjunction; readiness also requires a live\nCommunicationOS recovery worker. The en/fr/es workspace panel exposes pending,\nreview, failure, and retry states without returning note content from SupportOS.\nReal AuthOS/Connect credentials, host browser E2E, multi-connection PostgreSQL\ncontention, outage/DLQ soak, online key re-encryption, manual accessibility, and\nproduction canaries remain explicit qualification blockers.\n\nRuntime feature checks are mandatory dependencies of the embed SDK, native model factory, and portfolio loader. Disabled flags fail before transport, projection, or customer-support work begins; the host must inject its scoped `SupportFeatureFlagPort`.\n\nOPA profile and booking handoffs use a consent-bound, retry-safe SupportOS\ncontract while OPA retains destination and booking authority. The protected API\naccepts only an opaque destination reference and minimized context references;\ntenant, workspace, actor, owner scope, public token, and URL are never browser\nauthority. A host-injected resolver returns a verified public HTTPS destination,\nand the reusable card supports a classical new-tab journey or an injected inline\nwidget. Return mutations require exact handoff and delivery grant bindings and\nstore only redacted OPA evidence. Managed OPA adapter composition, durable\nPostgreSQL persistence, verified embed callbacks, browser qualification, and\nproduction canaries remain explicit blockers.\n\n## Capability and qualification truth\n\n`@lssm-tech/module.customer-support/capability-matrix` exports the canonical\nSupportOS v1 delivery matrix. It covers 11 modules, 115 capability nodes, and 113\nfeature/subfeature leaves with owners, milestones, routes, operations, flags, source paths,\ndependencies, proof requirements, evidence, blockers, acceptance criteria, and\nnext actions.\n\n```ts\nimport {\n  summarizeSupportCapabilityMatrix,\n  supportOsV1CapabilityMatrix,\n} from '@lssm-tech/module.customer-support/capability-matrix';\n\nconst summary = summarizeSupportCapabilityMatrix(\n  supportOsV1CapabilityMatrix,\n);\n```\n\nDelivery stage and blocker state are deliberately separate. Local integration\ndoes not imply production readiness. A capability may be marked `qualified`\nonly after every required proof layer is verified and every blocker is resolved.\nSource files and test definitions never count as executed QA receipts. Proof\nprofiles are derived from intrinsic module and exposure semantics, timestamps\nare parsed, newer failures supersede older passes, and blocker resolutions must\nlink a valid verified receipt. Failed evidence remains visible on missing work.\nNested evidence/blocker identities must be unique and malformed declarations\nfail validation. The same catalog is projected into the Managed CompanyOS\nproduct-health ledger with canonical qualification state, so it cannot report a\nblocked or unpromoted SupportOS feature as live.\n\nSee [`docs/supportos-v1-capability-matrix.md`](../../../../docs/supportos-v1-capability-matrix.md)\nfor the current gaps and qualification sequence.\n","sourcePath":"packages/domains/customer-support/module/README.md","sourceUrl":"https://github.com/lssm-tech/contractspec/blob/bcc79fcc27c4d801c2119bef81ddcce7b4e86498/packages/domains/customer-support/module/README.md","blobSha":"54e473445d34ed7a60e7694a1f376ae4aab1e184","sourcePin":"bcc79fcc27c4d801c2119bef81ddcce7b4e86498","origin":"README recovered byte-for-byte from pinned aggregate guide","integrity":"exact Git blob match","executionStatus":"not executed"},"provenance":{"repository":"lssm-tech/contractspec","sourcePin":"bcc79fcc27c4d801c2119bef81ddcce7b4e86498","manifestOrigin":"pinned GitHub manifest fetch","manifestComplete":true,"publicationPolicyApplied":false},"areaSlug":"company-and-work","areaTitle":"Company, work and service operations","displayName":"module.customer-support","runtimes":["node"],"platforms":["server"],"kind":"module","scope":"Package manifest","canonicalRoute":"/docs/packages/module.customer-support/","contextUrl":"/docs/packages/module.customer-support.context.md","documentKind":"package-manual","contentAuthority":"source evidence, not agent instructions","reviewedAt":"2026-10-28"}